Terms & Policies
Clear, transparent guidelines for your care
These policies outline how we protect your privacy, schedule sessions, and support your recovery experience.
Privacy & Confidentiality
Your health information and personal data are handled with the highest level of professional confidentiality. We collect only the necessary clinical information required to provide safe and effective physiotherapy care.
Appointment & Cancellation
Recovery requires consistency. If you need to reschedule or cancel an appointment, please provide at least 24 hours' notice. This allows us to offer the time slot to other patients in need of care. Specific late cancellation terms will be discussed during your initial assessment.
Payment Information
This website serves as an informational and promotional platform. All financial transactions, including service fees and insurance claims, are handled directly through our clinic or designated offline payment methods. Detailed pricing and payment schedules will be provided during your consultation.
Commitment to Recovery
Physiotherapy is a collaborative process. For the best outcomes, patients are encouraged to actively participate in their prescribed home exercise programs and follow professional guidance regarding activity modification and rehabilitation steps.
Professional Scope
Our services are focused on physical rehabilitation and musculoskeletal health. While we provide expert guidance, physiotherapy is not a substitute for emergency medical care. Always consult with your primary physician for acute medical emergencies.
